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Dropbox aborts when I ask it to save a .mov file from my iPad/Pictures so as to access it on my pc

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Dropbox says "Cant upload file.  There was a problem uploading IMG_xxxx.MOV.  Please try again."  When I try again, it says the same thing.  When I cancel, it says Dropbox has paused saving and to open Dropbox (whatever that means).

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Re: Dropbox aborts when I ask it to save a .mov file from my iPad/Pictures so as to access it on my

Dropboxer
Hey there @quamer,
 
Can you let me know if you are trying to upload the files directly from your Camera roll or if you are uploading through the Dropbox app? If you haven’t already, could you try uploading the file from the Dropbox mobile app with the steps outlined here.
 
If this doesn’t resolve the issue, please can you try clearing the app’s cache with these steps:
 
1. Open the Dropbox app on your device.
2. Tap the Account tab.
3. Tap the gear icon in the top left corner.
4. Select the option to Clear cache”.
 
If you still see the same error message, can you please send me a screenshot of this (excluding any personal info). 
 
Let me know how it goes - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox aborts when I ask it to save a .mov file from my iPad/Pictures so as to access it on my pc
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