Known issues updated. Learn more




I can't access my files through the Files app on my iPad. Why?

Level 2

4B230A99-D824-4522-BED1-BBFCE9FC0C02.jpegNo access

1 Reply

Re: I can't access my files through the Files app on my iPad. Why?

Hey @SoCalArtist, sorry to hear that you’re having trouble accessing your content through the Files app, I’ll do my best to help you bypass that. So, let's get started!  
Now, if you’ve installed 12.2 on your iPad that’s the most Up-to-Date version & you’re also running our 140.2 mobile release, then I’d suggest trying to access these files directly through the Dropbox app on your phone. Can you try that as a workaround once & let me know whether this does the trick for you in your next reply? 
Following, if you’re still facing the same issue, could you elaborate a bit on the steps that led you to this error, as well as any initial troubleshooting you’ve tried on your end, so as to ensure I’m advising correctly? 
Any other detail would also be very helpful in determining the best next steps & thanks a lot for taking the time to clarify matters for me!
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]


Community Moderator @ Dropbox


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Photos and videos

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I can't access my files through the Files app on my iPad. Why?
1 Reply
Who's talking
Top contributors to this post