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500 error message when upgrading

500 error message when upgrading

tomtom5
New member | Level 2

i am getting error 500.cannot upgrade

8 Replies 8

Walter
Dropbox Staff

Hey @tomtom5 - sorry to hear about this.

 

May I ask what plan you're on at the moment?

 

Also, could you clarify if you're upgrading through the website directly or via the app store on a mobile device perhaps?

 

If it's the former, can you please clear your browser's cache or try another browser and let us know if you still get the same error?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Katiebee
New member | Level 2

I am trying to update my billing information to a new card before the annual plan renews.  When I click on my account settings there is no billing or subscription info and I get an error page. 

 

How do I update the information so I don't lose all my files at the end of the month?

 

Thanks!

Tina Craig
New member | Level 2

I am having the same trouble and followed the advice from DropBox and it did NOT work. 

 

robwattman
New member | Level 2

I am getting the same error on my iPhone and windows 10 PC (chrome)

Booyay
New member | Level 2

I have attempted to upgrade on multiple browsers with the same Error 500 message.  Been trying for 4 hours.

Hannah
Dropbox Staff

Hey everyone, thanks for alerting us to this.

 

It seems that some Dropbox features and platforms are not working as expected at the moment, as you can see in our status page.

 

Our team is currently working on this, so make sure to keep an eye on this thread and the status page for any updates.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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wcopeland
New member | Level 2

Hello,

 

I have been trying for DAYS to upgrade to the Plus plan. At first, I was receiving an error message on the dashboard screen in a red shaded box. Now, I am getting an Error 500 message on a new screen. 

 

I have some time sensitive downloads that I am depending on having access to, so a speedy resolution is needed.

 

I have attempted to upgrade using several web browsers.

Mark
Super User II

That is usually a localised error. 

 

Have you tried clearing cache and temp internet files etc.?


 


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  • User avatar
    Mark Super User II
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    wcopeland New member | Level 2
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    Hannah Dropbox Staff
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    Booyay New member | Level 2
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    robwattman New member | Level 2
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