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A actively paid professional account got downgraded, likely due to change of primary email address.

A actively paid professional account got downgraded, likely due to change of primary email address.

Caramel_Ho
Explorer | Level 3

Now my account says that I am over storage limit and promoted me to upgrade again. However, I just paid  for my account on 12/3/23. What should I do to restore my professional account status?

1 Accepted Solution

Accepted Solutions

Mark
Super User II

My guess is you have actually set up a new account. Changing email does not change account status. So, to get the paid account back you need to log in to the correct account


 


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View solution in original post

3 Replies 3

Mark
Super User II

My guess is you have actually set up a new account. Changing email does not change account status. So, to get the paid account back you need to log in to the correct account


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Caramel_Ho
Explorer | Level 3

When I look into payment of the charge of $19.99 on 12/3, it is actually linked to new account that email address was changed to. So it appears that the new email address has been associated with the charge and a new account status?!  

Nancy
Dropbox Staff

@Caramel_Ho, from what you describe, it sounds like that’s the case indeed.

 

If you need any help with the new Dropbox account, please let me know.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    Caramel_Ho Explorer | Level 3
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    Mark Super User II
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