Plans and Subscriptions
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Now my account says that I am over storage limit and promoted me to upgrade again. However, I just paid for my account on 12/3/23. What should I do to restore my professional account status?
My guess is you have actually set up a new account. Changing email does not change account status. So, to get the paid account back you need to log in to the correct account
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My guess is you have actually set up a new account. Changing email does not change account status. So, to get the paid account back you need to log in to the correct account
-
-
-
- ![]()
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
When I look into payment of the charge of $19.99 on 12/3, it is actually linked to new account that email address was changed to. So it appears that the new email address has been associated with the charge and a new account status?!
@Caramel_Ho, from what you describe, it sounds like that’s the case indeed.
If you need any help with the new Dropbox account, please let me know.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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