Access deceased family account

[sarah copland]

Hi there, I hope you are well.
I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated. 
Many thanks
Sarah 
[removed per the Dropbox Community Guidelines]

[Rich]

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@sarah copland wrote:
I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.

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I'm sorry for your loss.

If you don't have access to the Dropbox folder on your father's computer, then you would need to request access to the account from Dropbox directly. Refer to the following help article.

• https://help.dropbox.com/accounts-billing/settings-sign-in/access-account-of-someone-who-passed-away

[Hannah]

Hey @sarah copland, thank you for reaching out to our Community.

I'm so sorry for your loss.. Were you able to contact our support team through the info Rich gave you?

Or would you like me to send you an email myself?

Let me know.

[sarah copland]

Hi there Rich

Really appreciate you getting back to me. I did go down this route and raise a ticket some time ago but to no avail.

I will keep trying!
Regards

Sarah

[sarah copland]

Hi Hannah

Many thanks for your contact. I have tried to raise a support ticket some time ago but had no luck there.

Any support would be gratefully received! My email is [removed per Community Guidelines].

Look forward to hearing from you

Sarah 

[Jay]

Hi @sarah copland, in order to assist further, would it be possible to contact you directly via email?

[sarah copland]

Hi @Jay, yes sure my email is

[email removed as per Community Guidelines]

Look forward to hearing from you

Sarah 

[Jay]

In order to contact you, for security purposes, we need to contact you at the email associated with the forum profile. Please let me know if you can access that email address. 

[sarah copland]

Hi Jay

I have 2 emails, I think the original one linked to this account is

[removed]

If so yes I can access this account.

Or its

[removed]

Either would work

Thank you!!

Sarah Copland

[personal info removed per the Dropbox Community Guidelines]

[Jay]

Thanks, I've sent you an email to the Yahoo account. Please could you reply to it as soon as possible so that we can look into this matter further.