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Accessing folders once account has been cancelled

Accessing folders once account has been cancelled

lexi3
New member | Level 2
Go to solution

Hi All,

 

We have just migrated all our data over to another cloud based system. As far as we can see all the data has been migrated successfully however as an added measure of peace of mind would be to know that we can indeed access our Dropbox folders if we ever would need to. Once we hit the cancel subscription button can we access this data indefinitely or is there a process where we can put that data on an external drive of some sorts?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Hi @lexi3 

 

It depends upon how much quota you have used and your plan. Oh and if you keep your account open and active (none use for 12 months removes everything)

 

If you are a free user and under quota then as long as you keep logging in everything will stay. 

 

If you are a paid user and stop paying things should stay how they are although terms and conditions do state they can delete to bring you under quota. However, you may have issues with anything thats deleted/edited after 30 days. If you are a business account and stop paying you may also have issues logging in. 

 

To back up to an external drive simply download it to your local computer and then copy to the drive as you would any other. 


 


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View solution in original post

3 Replies 3

Mark
Super User II
Go to solution

Hi @lexi3 

 

It depends upon how much quota you have used and your plan. Oh and if you keep your account open and active (none use for 12 months removes everything)

 

If you are a free user and under quota then as long as you keep logging in everything will stay. 

 

If you are a paid user and stop paying things should stay how they are although terms and conditions do state they can delete to bring you under quota. However, you may have issues with anything thats deleted/edited after 30 days. If you are a business account and stop paying you may also have issues logging in. 

 

To back up to an external drive simply download it to your local computer and then copy to the drive as you would any other. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

lexi3
New member | Level 2
Go to solution

Thank you Mark,

 

appreciate your help.

 

So to clarify how do I know what my quota is?

Megan
Dropbox Staff
Go to solution

Hi @lexi3, happy Monday! 

 

You can see your account's quota, right here.

 

I hope this helps!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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