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Account Disabled when cancelling trial

Account Disabled when cancelling trial

JamesWilson
New member | Level 2
July

Hello, I had canceled my free trial days before the due date, and my account ended up getting disabled.

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Re: Account Disabled when cancelling trial

Jay
Dropboxer
July

Hi @JamesWilson, thanks for bringing this to our attention.

 

Could you clarify how you cancelled your trial?

 

Was it via the Dropbox site directly, or the mobile app? Were you using a different email address to the one you're logged into now?

 

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account Disabled when cancelling trial

JamesWilson
New member | Level 2
July
It was on the mobile app, and yes I was using a different email.
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Re: Account Disabled when cancelling trial

Mark
Super User II
July

What exactly is the error?


 


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