Account did not upgrade

[Rieks]

Good morning,

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help

[Jay]

Hi @Rieks, thanks for posting today!

I understand your concern regarding the recent upgrade to your account.

Do you see any upgrade attempt on this page? 

Did you upgrade via the site directly, or via the mobile app? According to your bank statement, do you see a charge to Dropbox, iTunes, or Google Play?

This will help me to assist further!

[Rieks]

Hi Jay,

Thanks for your reply.

I used the website to upgrade and paid using ideal. My bankaccount states the intermediary is AYDEN NV.

I subscibed for a year and paid 119,88 but nothing changed in dropbox.

The website briefly showed a email will be sent, but that didnt happen either (not even in spam)

Fortunately when i looked at my bank account this morning the money got refunded.

So that was a relief.

Again thx for your reply

With kind regards,

Rieks

[Jay · Accepted solution]

It sounds like the payment didn't go through in the end, @Rieks. I'm glad to hear that the amount was refunded to your bank account.

If you need any further assistance in future, please let me know. Enjoy your weekend!

[KkateT1]

I upgraded my account to a Plus account. I used the Dropbox website and paid directly for a full year, but my account hasn't been upgraded. What should I do? 

[Megan]

Hi @KkateT1, how are you today? 

Can you please let me know if you upgraded through our website or an app store on a mobile device, perhaps? 

If it was a credit card payment directly through our site, can you please search for the transaction through our lookup tool to confirm that you upgraded the correct account?
 
Keep me posted on the results.

[lenglard]

Hi,

I upgraded from the free plan to $9.99 a month (paid yearly) and for some reason, it didn't upgrade, does it take time or can you configure this on your end?

[Megan]

Hey @lenglard, I hope you're having a good day!

Can you confirm for me, where did you upgrade your account from?

Was it directly through the Dropbox website, or through the Google/Apple play store on a mobile device?

Keep me posted!