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Account downgraded despite payment made.

Account downgraded despite payment made.

Joolsmith
Explorer | Level 4

Can anyone help me with this.  All my payment methods were declined and I had to verify my identity - which I have now done.  I have also updated my payment method and a payment was made on 2nd December, but my account has been downgraded to basic and I can't access any customer support to sort this out.

 

Can anyone advise how to contact dropbox to remedy?  Basic account only allows access to chatbot - which can't resolve the problem.

11 Replies 11

Joolsmith
Explorer | Level 4
Hi Megan please could you update on this. All requested information has been sent along with a copy of the payment receipt

Megan
Dropbox Staff

Hey @Joolsmith, I am working on the email and info you've provided as we speak. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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