Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Paid my subscription late and changed billing method. Payment processed but still receiving error about I am over limit and not synching. I have tried to contact anyone about this with no success. How do I get this resolved?
Hi @elady333 what is your ticket number?
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Also, can you clarify if both of you upgraded your accounts directly via the Dropbox website or the App Store/Play Store on your phone instead?
Let me know.
Thanks for clarifying that, Tunisia!
Can you take a look at the steps described here and let me know if they help restore your in-app purchase?
Hey @Tnroe24, sorry to jump in here, but have you ensured that your device's OS and the version of our mobile app are completely up to date on your device?
If you did and still get an error, please send us a screenshot so that we can have a visual too.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!