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Account was cancelled since August 2021, reactivation now wants to charge me starting from 2021

Account was cancelled since August 2021, reactivation now wants to charge me starting from 2021

recut
New member | Level 2
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My account was canceled since August 2021, I now chose to reactivate the account, but now it wants to charge me starting from 2021. Can someone explain how to rest the billing to the day I reactivated the account?

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
Go to solution

Hey @recut! Hope you don’t mind me jumping in. 

 

I can see you’ve been in touch with our support team, as well. Since they have account visibility that we don’t here on the forum, I suggest continuing with them directly. I’ve also left them an internal note with your convo here and they should get back to you as soon as possible.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Hannah
Dropbox Staff
Go to solution

Hey @recut, thanks for joining the Dropbox Community.

 

This does sound a bit strange; would you mind sending us a screenshot showing that you're required to be billed, starting 2021?

 

Just make sure to edit out any sensitive info on the screenshot, before uploading.

 

Thanks in advance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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recut
New member | Level 2
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recut_1-1718775406784.png

Here are the erroneous charges, my credit card got blocked, can you please have them undone.

Nancy
Dropbox Staff
Go to solution

Hey @recut! Hope you don’t mind me jumping in. 

 

I can see you’ve been in touch with our support team, as well. Since they have account visibility that we don’t here on the forum, I suggest continuing with them directly. I’ve also left them an internal note with your convo here and they should get back to you as soon as possible.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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  • User avatar
    Nancy Dropbox Staff
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    recut New member | Level 2
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    Hannah Dropbox Staff
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