Account won’t upgrade

[Bgd1]

I’ve had premium account for years through Apple. Received messages from DropBox saying they hadn’t received payment even though I could see payment on my side, as could Apple. Now my acct has been downgraded. Received email from DropBox to upgrade. Clicked on link, signed in entered cc#. Said couldn’t connect to my account refresh screen or contact customer support. I need help with this.

[Megan]

Hi @jpg2esq, welcome to our Community! 

Would you be able to share some additional info with us, please? 

Do you face the same issue as the OP mentioned, or a different one? 

Also, do you try to upgrade directly using the Dropbox website, or through Apple/Google? 

Let me know more! 

[jpg2esq]

Same issue  Cannot click to pay the upgrade  Wont work on phone app either.  Tried on three different browsers and in private pages as well. I need this taken care of need files synced for work. 

[jpg2esq]

Also says at top:

Something went wrong. Please refresh the page or contact customer support.

Can I call a number and have this taken care of I need access and syncing 

[Walter]

Hi there @jpg2esq - sorry to hear you're also facing this issue. 

Would it be alright with you if we sent you an email to investigate further? 

[jpg2esq]

yes please

[Hannah]

No worries, @jpg2esq, I just emailed you, so I'll see you there.

[Devin_Cribb]

I also need help with this. I received the same email and when I log back in and try to upgrade, it will not let me. It keeps saying "something is wrong, refresh your page or contact support," but I can't contact support because I've been downgraded. I have tried to do this from my computer, my phone, and incognito tabs. I have cleared my caches, cookies, browsing history, all of the above and nothing works. 

[Devin_Cribb]

@dropbox feel free to email me about this issue. 

[Megan]

Hi @Devin_Cribb, thanks for posting here! 

I just opened a ticket on my end for you, and I'll be happy to see you there. 

Thanks a bunch!

[jpg2esq]

Am I gonna hear from someone today to work my issue out?