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Active subscription but Dropbox has stopped providing the service

Active subscription but Dropbox has stopped providing the service

alex5544
New member | Level 2

Hi all!
I have a paid subscription for one year and yesterday I got a message that the plan was not active and I had run out of space.

Support said to contact Apple and can't help.
But in Apple subscriptions everything is fine and there are no problems, everything is paid for and active.
As a result, I can't use the service if it's fully paid for.

 

I have tried deleting and renewing the subscription, but the app just hangs up. Even though it says it's activated

 

How do I restore service?

 

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1 Reply 1

Re: Active subscription but Dropbox has stopped providing the service

Hannah
Dropboxer

Hey @alex5544, thanks for joining our Community.

 

Sorry to see you're having trouble with this. Have you tried to restore your purchase?

 

To do this, open the Dropbox app, tap on "account", then on the gear icon, then on  "restore purchase".

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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