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Admin left company - can't change/cancel company plan

Admin left company - can't change/cancel company plan

alex008
Explorer | Level 3

The person who controls our company account and billing left.  Our company card is continuing to be charged. How do we get control or cancel the plan?

1 Reply 1

Mark
Super User II
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
 
 
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

 


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    Mark Super User II
What do Dropbox user levels mean?
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