All accounts show no billing history but I'm getting charged every month

[lta3286]

I don't understand what's going on. I've been charged $12.78 since for months, but every email address I have shows that I have a free plan. 

[Jay]

Hi @lta3286, thanks for bringing this to our attention.

According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

Did you every upgrade to a trial or paid plan via the site or mobile app?

This will help me to assist further!

[lta3286]

Dropbox. And I've checked every single email address with a Dropbox login. None of them show a paid subscription. 

[Jay]

If it shows Dropbox, do you have a transaction ID you can use on the card lookup tool to locate which account the payments are made to?

[lta3286]

I tried, none of the numbers from my statement are valid. Here's what all transactions say....

[Removed as per Community Guidelines]

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[lta3286]

please do

[Jay]

Thanks, I've sent you an email, please could you reply to it when you get a chance!