Annual subscription paid via Adyen; account not upgraded

[EIPC1968]

I have upgraded my Dropbox account last month and paid a fee via Adyen.

Now my account is not upgraded, but I have proof that the upgrade was paid.

What do I do? The chatbox does not give me the option to ask questions about Adyen payments.

[Hannah]

Hey @EIPC1968, thanks for bringing this to our attention.

Is it possible that you're logged in to a different account than the one you upgraded?

If not, can I send you an email, so we can investigate on this internally?

Keep me posted.

[EIPC1968]

Hi Hannah,

No, I only have one dropbox account.

What email address should I use for you to further investigate?

Regards,

Kirsten

[Hannah]

No worries, Kirsten, I have just reached out to you to the address you have here on the Community.

Just make sure to get back to me, when you get a chance!