Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?
@Viina8, I just logged a ticket for you. Please reply back to me, when you’ve got some free time, and we’ll check this further.
Enjoy your weekend!
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I have been charged on the 8th of the Month since December for a Professional Account. Then on March 8th I was both charged and alerted that I am out of room. I logged in and found that my storage space has been reverted back to the free Basic account and I'm being asked to upgrade. The account tab further informs me that "recently cancelled" and there is no record of the charges going back to December.
If I cancelled, why was I charged?
If I was charged, why is my storage space back down?
Because I'm no longer have a paid account I can't access a human being to discuss this. The bot and the help pages are asking me to verify the charge with a code that's supposed to appear on my credit card statement, but does not.
This is my last effort to sort this out before reporting the last four charges to my credit card company as unauthorized charges.
Hey @sonyat23, thanks for reaching out to our Community.
It sounds like you might be paying for a different Dropbox account.
Are these payments credit card ones? Or through iTunes/Google Play?
If they are credit card ones, please use our lookup tool, to see which email address is associated with the account you're paying for.
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I am using a credit card (as stated).
The lookup tool does not work as my credit card statement does not have the required code /transaction ID (as I stated).
I have no other accounts with Dropbox.
Here's what shows with my bank.
Mystery Solved: This is a HelloSign account now owned by Dropbox. I logged into HelloSign and cancelled.
Thanks for the update here, Sonya!
I'm glad to see that you were able to figure this out.
If you need anything else, don't hesitate to let us know.
Have a great weekend!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Even though I use dropbox basic, dropbox charges my bank account 11.99 euros per month. I also checked that I don't have another account connected to dropbox. What can I do in this situation?
@Jakub Mendyka wrote:
Even though I use dropbox basic, dropbox charges my bank account 11.99 euros per month. I also checked that I don't have another account connected to dropbox. What can I do in this situation?
Use the credit card charge lookup tool to identify the account you're being billed for.
Failing that, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hi everyone
I have been charged about 15 dollars a month for a year but have no plan subscription. As I do not have a plan subscription, I can't get any help from dropbox but an avatar chat. There is also no transaction ID on the credit card statement and no payment info on the dropbox page of my user account. How do I get this charge cancelled? My credit card company said it has to go through dropbox.
Thanks for your help.
Hey @kiliank, thanks for reaching out to us.
Strange that there's no transaction ID on the credit card statement; but not to worry, we can still figure this out.
Can we send you an email to investigate further?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!