cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Basic plan but being charged

JaGatorEd
New member | Level 2

I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?

29 Replies 29

selena2041
New member | Level 2

Hi,  I have just been charged $187 for a Dropbox Plus account.  This is happened for three years in a row now and seems impossible to sort out.   When I lodge into my account, it is still showing as a Dropbox Basic account.   My email address is obviously connected to another Dropbox account which I cant remember and have lost track of.   How can I get this canceled without having to cancel my debit card to stop Dropbox swiping my bank account?  Any suggestions?  Thanks 

Hannah
Dropbox Staff

Hey @selena2041, sorry to see this.

 

Can we send you an email, so we can investigate further?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

TTB19
New member | Level 2

I was charged a fee to my credit card, yet when I look for the receipt, it states "No payment or billing activity". Please advise.

Rich
Super User II

@TTB19 wrote:

I was charged a fee to my credit card, yet when I look for the receipt, it states "No payment or billing activity". Please advise.


What plan does it say you're on when you check your Plan page? If it says Basic, you're signed in to a free account. Use the credit card charge lookup tool to identify the account you're being charged for.

dragon user 2
New member | Level 2

Did you get a satisfactory resolution to this issue? I have the exact same issue and wondering whether worth attempting to sort out. 

 

Hannah
Dropbox Staff

Hey @dragon user 2, thanks for the nudge here.

 

If you're paying for a subscription, but you're on the Basic plan, you're probably paying for a different account.

 

Are they credit/debit card payments or through iTunes/Google Play?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

dragon user 2
New member | Level 2

It has been taken via Paypal.

Hannah
Dropbox Staff

I see, thanks for the update, @dragon user 2.

 

In this case, I would definitely suggest reaching out to our support team.

 

To do this, open a private browsing window on your browser and go to this page.

 

In the "I want to look up information related to:" section, choose "other" and then add an email address you have access to and fill out the form.

 

Once you submit it and have the ticket number, send it to us as well, so we can look it up in our system.

 

Cheers!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

shaurav
New member | Level 2

Hi there,

 

I've noticed that Dropbox has been charging me $119.88 annually, despite being on the Basic plan. This realization came to me suddenly this year, and upon further investigation, I discovered it also occurred last year.

 

I've been attempting to reach out for assistance, but each time I'm met with automated responses or chats that are eventually terminated. I'm eager to cancel my Dropbox subscription and would appreciate any help you can provide.

 

Thank you.

Rich
Super User II

@shaurav wrote:

I've noticed that Dropbox has been charging me $119.88 annually, despite being on the Basic plan.


You either have a second account, or you've been the victim of credit card fraud. Use the credit card charge lookup tool to identify the account that you're being billed for. If you recognize it, sign in and cancel the subscription. If you don't recognize it, contact Support.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    shaurav New member | Level 2
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    dragon user 2 New member | Level 2
What do Dropbox user levels mean?