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Re: Being Charged for Dropbox Plus but I don't have Dropbox Plus

Being Charged for Dropbox Plus but I don't have Dropbox Plus

CR23
Explorer | Level 3

I am being charged $12.78 for Dropbox Plus.  However, I do not subscribe to Dropbox Plus.  I am subscribed to Dropbox Basic which is free.  How do I unsubscribe to a plan that I am not subscribed to?  

3 Replies 3

Re: Being Charged for Dropbox Plus but I don't have Dropbox Plus

Jay
Dropboxer

Hi @CR23, thanks for bringing this to our attention.

 

Do you have another other email address that could be associated with another Dropbox account?

 

According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Being Charged for Dropbox Plus but I don't have Dropbox Plus

CR23
Explorer | Level 3

I do not have another email associated with Dropbox and I was charged directly by Dropbox.  I did notice that my storage was higher than the allowed 2 GB so I deleted stuff.  

Re: Being Charged for Dropbox Plus but I don't have Dropbox Plus

Jay
Dropboxer

As you were charged by Dropbox, could you try using the card lookup tool to see which account is associated with that payment?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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