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Being charged for an unknown account

Being charged for an unknown account

Rum-SMK
New member | Level 2
Go to solution

Hi all,

 

I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.

 

We think it might be an ex staff member who paid for the account and didn't cancel their subscription before leaving.

 

How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.

 

Thank you.

120 Replies 120

Nancy
Dropbox Staff

Hi again, @King316! Please check your email address, and reply to my message. I’ll see you there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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