Billing Error for a closed account

[macmac79]

I have a credit card charge from Dropbox, see below, for a defunct dropbox account that went out of service in 2019, I believe, when I canceled the service. The charge is being issued to a no longer operational email address. In other words, you are charging me for a service that is impossible to use and, moreover, that I cannot contest because I do not have access to the email that would allow me to then reject the service. I received the charge on my credit card and I am in possession of the transaction number and the email address you are ridiculously charging this to. I am demanding a reimbursement for this charge and also demanding a full record of previous charges you may have issued to this now defunct email address. Michael 

Date

Description Amount 5/28/2022

Dropbox Plus (28/5/2022 to 28/5/2023)

$127.07

[Jay]

Hi @macmac79, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible. 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

[macmac79]

Hi Jay,

I sent the help request via the link you shared, thank you. I sent the request over 5 business days ago. However, I have not heard back yet. Can you look into this a bit more?

Best,

Michael

[Rich]

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@macmac79 wrote:

However, I have not heard back yet. Can you look into this a bit more?

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Reply back here with the ticket number you received.