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Re: Billing Page Won't Load

Billing Page Won't Load

impossiblefunky
Explorer | Level 3

The Dropbox site is giving me nothing but headaches.  If I am signed out I can go to the billing page and it loads.  If I go to sign in, the right side of the page doesn't load.  I turned off ad blockers in case that was it. 

 

When I go to send an email about this problem I'm only given the option to write about billing issues.  

 

Tried the chat feature but that was no good.  

19 Replies 19

impossiblefunky
Explorer | Level 3

If there's a phone number I can call, please let me know.  I WANT TO GIVE YOU MY MONEY, DROPBOX!

impossiblefunky
Explorer | Level 3

download.png

 

This is what I see. 

Hannah
Dropbox Staff

Hey @impossiblefunky, thanks for bringing this to our attention.

 

Have you tried from a different browser or a private browsing window, to see if that helps?

 

Let me know how it goes and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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impossiblefunky
Explorer | Level 3
Yes. Three laptops, one phone, six browsers, incognito, cleaned cookies and cache.

The right loads when I'm not logged in and disappears when I'm logged in. I think it's a JavaScript issue.

Megan
Dropbox Staff

Hi @impossiblefunky, interesting behavior. 

 

Could I send you an email, in order for us to have a look? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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impossiblefunky
Explorer | Level 3

Yes please!  I sent an email earlier but haven't gotten a response.

[email removed as per Community Guidelines]

Megan
Dropbox Staff

Just sent you an email @impossiblefunky

 

I'll see you there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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impossiblefunky
Explorer | Level 3

I've emailed back a few times but haven't heard from you yet.  @Megan 

Megan
Dropbox Staff

I just responded back to you @impossiblefunky


Megan
Community Moderator @ Dropbox
dropbox.com/support


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