Billing Page Won't Load

[impossiblefunky]

The Dropbox site is giving me nothing but headaches.  If I am signed out I can go to the billing page and it loads.  If I go to sign in, the right side of the page doesn't load.  I turned off ad blockers in case that was it. 

When I go to send an email about this problem I'm only given the option to write about billing issues.  

Tried the chat feature but that was no good.  

[impossiblefunky]

Tried private browsing, clearing my cache, clearing my cookies, turning off all plugins, going to three different computers on three different IP addresses, even tried doing it via my phone.  This is not a browser issue. 

I think I'm still being flagged as a Family account when I've been bounced back to a standard.  This all happened when my friend ended his Family plan. 

[Hannah]

Hey @impossiblefunky, I understand that this is quite inconvenient, but from what I see, your ticket is being handled by our specialists, so once they have news for you, they'll reply back to you there.

If you have any other Dropbox questions, please let us know.

Have a great day.

[rock7777]

Hi, I used to be a plus paid subscriber. Today suddenly realized I was downgraded to Basic and couldn't access Billing page, also couldn't upgrade to any plans. 

I tried on Brave and Safari but all didn't work. It seems like javascript error as dev console shows. Could u plz help resolve these issues?

My account is under my current email address

[Mark]

Have you tried clearing cache and cookies etc.? As nobody else is reporting errors its almost certainly a localised issue

[rock7777]

 Yes, I did, but it still didn't work. I found another person already experienced the same issue, Dropbox Support member contacted the person in person through email. I am expecting the same for myself and gave my post exact same title for the case below.

https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Billing-Page-Won-t-Load/m-p/653850

[Nancy]

Hi @rock7777! Are you getting the same errors, if you use an incognito window instead?

[rock7777]

Yes. I already tried it before posting here. @Nancy 

[Walter]

Hey @rock7777 - sorry to jump in here, but would it be OK if we sent you an email to look further into this issue for you? 

[rock7777]

@Walter I've been waiting for such email since last Saturday.

[removed per the Community's Guidelines] is my email address, plz remove it like you did for the impossiblefunky user after you check it. 

Thanks

[Walter]

Sure thing @rock7777 - you've got

Take a look at your inbox and we'll take it from there.