cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
English
Announcements
The Dropbox Community is looking for feedback from you! Sign up to be a part of our customer panel here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Billing problems

Labels:

Billing problems

Elena Starbuck
New member | Level 2
‎11-14-2022 12:55 PM
I am paying for several years now a yearly subscription of $132.35. Why my account stopped updating. You are saying that I have a basi plan when I have Dropbox Plus
Labels:
  • 0 Likes
  • 1 Replies
  • 155 Views
0 Likes
Reply
1 Reply 1

Walter
Dropbox Staff
‎11-14-2022 05:56 PM

Hey there @Elena Starbuck, sorry to hear you're having issues with this. 

 

Can you please let me know if you have received an email about your subscription's renewal from Dropbox recently?

 

Also, did you upgrade through our website directly or via the app store on a mobile device perhaps?

 

Any additional information is more than welcome!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

0 Likes
Reply
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?
Need more support?