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Re: Black Friday Deal email

Black Friday Deal email

Antonio Segurado
Helpful | Level 6
Go to solution

 

Hello,

 

I received an email from Dropbox to upgrade my account with a 25% discount. 

It's December 1st, and the offer ends December 2nd. When I click on it, it tells me it's no longer available.

Is the offer still on the table?

 

Thank you.

 

Screen Shot 2022-12-01 at 11.13.09 AM.png

 

Screen Shot 2022-12-01 at 11.15.21 AM.png

 

1 Accepted Solution

Accepted Solutions

Antonio Segurado
Helpful | Level 6
Go to solution

After trading multiple emails finally received the discount again. 

View solution in original post

9 Replies 9

Walter
Dropbox Staff
Go to solution

Hey @Antonio Segurado, thanks for posting on our Community and happy December!
 

Could  you check if the email is coming from an official domain of Dropbox?

 

If it's indeed legitimate, we can send you an email to have a further look internally.

 

Just let us know!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Antonio Segurado
Helpful | Level 6
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Hello @Walter,

The email is official and from no-reply@dropbox.com

I’ll be glad if you check it internally.

Thanks anyway

Hannah
Dropbox Staff
Go to solution

Hey @Antonio Segurado, thanks for the reply and sorry to jump in.

 

Can we reach out to you via email, so we can investigate this further?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Antonio Segurado
Helpful | Level 6
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Hello @Hannah

Sure, please reach out if you can.

Thank you

bookl0ver
New member | Level 2
Go to solution

Should I send you a screenshot of the email as well?
I got the email as well, but I was waiting until today because I was waiting for my pay to hit my account.

Also, I had the payment page set up for me to take care of today. On that page, it said "until December 2nd". I refreshed the page. Now it's saying "deal expired".

Walter
Dropbox Staff
Go to solution

Hey @Antonio Segurado & @bookl0ver, sorry to jump in here, but I've just sent you both an email to have a further look internally.

 

Please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Antonio Segurado
Helpful | Level 6
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No solution and I am confused as a user. Now they’re claiming my email was unofficial. This whole situation probably predicts the bad support dropbox has. I am badly impressed by Dropbox throwing fake discounts.

Nancy
Dropbox Staff
Go to solution

Hi @Antonio Segurado, sorry for jumping in. 

 

I checked your ticket and I can see that the issue was that you didn’t reply back from the email address that’s linked to your Community profile here; this has nothing to do with the discount email you received. 

 

Your case has now been forwarded to our advanced team.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Antonio Segurado
Helpful | Level 6
Go to solution

After trading multiple emails finally received the discount again. 

Need more support?