Business account downgraded without warning

[amyrawe1]

I tried to cancel my company's Business subscription using the Billing section on the Dropbox site, but it didn't work, so I contacted DB support. I specifically asked for the account to be cancelled at the end of our current subscription period (September 16th), but the customer service agent replied to say she'd just downgraded it and would process a refund to our company card in the next few days.

This was not what I requested. How do I reopen the company account?

[Jay]

Hi @amyrawe1, thanks for bringing this to our attention.

Have you tried replying to the support agent that originally downgraded your account to see what they suggest?

Do you have the ticket ID to locate it on the system?

This will help me to assist further.

[Ramnivasiitism]

My account has been stopped synchronizing; they were asking for paid services. is it possible to use it without paying, as  I am a student and wanted to use a limited version?  

[Megan]

Hi @Ramnivasiitism, let's jump right into this! 

Of course you can use our free plan, without needing to pay for an upgrade. I am assuming that your account stopped syncing, because there was no space left to the account, is that right? 

If you access your plan page online, what do you see there? 

Keep me posted, and we'll take it from there!

[Ramnivasiitism]

My Current dropbox file size is approx 900 MB, but it is showing that I can use it up to 2 GB. A mail came from Dropbox to upgrade the account, but I want its free plan only. Please help me to get my file syncing,

[Walter]

Hey @Ramnivasiitism, sorry to jump in here, but could you also send us a screenshot of the desktop app's exact status as shown in your system tray/menu bar?

Is it 'up to date', syncing or giving you an error perhaps? 

[Ramnivasiitism]

giving an error. when I uploaded the file it is not showing with the other party with whom I shared it.  Further, they are asking to upgrade. 

[Walter]

Can you try clicking on the Dropbox icon to the upper left corner of your window and let me know if you're redirected to your homepage then @Ramnivasiitism ?

Also, what's shown in your plan tab in regards to your quota?

Is it possible that you added a shared folder to your account that put you over the quota limit? 

[Ramnivasiitism]

It appears like this. Currently, I am using a total of 829 MB of space only. 

[Ramnivasiitism]

find the attachments