Business account unlinks every time I restart my PC

[syvertry]

I have to relink to my business account every time I turn on my computer. Both my personal and business accounts are paid plans. How do I fix this? I'm on Windows.

[Rich]

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@syvertry wrote:

I have to relink to my business account every time I turn on my computer. Both my personal and business accounts are paid plans. How do I fix this? I'm on Windows.

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They're both paid, but is one of them an actual Business account, or just a Plus or Professional account that you use for business purposes? Only Dropbox Business accounts allow you to link a personal account. Dropbox has ended support for free teams which allowed you to link two personal accounts, and all free teams have been disbanded.

• https://help.dropbox.com/teams-admins/team-member/free-teams-overview

[syvertry]

Yes, it is an actual Business account. Since the Business account was added after my Personal account, could it be that I need to do the opposite and remove both accounts, add the business account first and then link a personal account?

[jdriver1012]

I am having this exact same issue. Every time I restart Windows, Dropbox informs me that my Team Account (Paid) has been unlinked. I also have my personal account (also paid) on this computer. Everything works great except for this unlinking behavior.

Any help?

[syverlauritz]

The Dropbox team was completely unhelpful in figuring this out. These canned auto-replies are aggravating.

Since many of us here at the office were having the same problem, we eventually figured it out: remove both your Dropbox accounts, and then add the business account FIRST before linking your personal.

[Megan]

Hey @jdriver1012, & @syverlauritz, I hope you're both doing well today! 

Could you try what @syverlauritz mentioned, and let me know how it turns out for you? 

Let me know more! 

[jdriver1012]

I just did that and then I restarted my computer. So far, it seems to be working. While this seems like just a workaround for a bug, I am pleased it works.

Thank you.

[Megan]

Awesome news, @jdriver1012!

if you need anything else,let me know.