Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I have a "Dropbox Basic" account with bonus space "Granted by Dropboxer". I want to upgrade my account to "Business". If I ever decide to not renew my "Business" account and downgrade back to a "Basic" account will I lose my bonus space?
Hi @martinsjus, let's see what we can find on this!
I moved your post here, where another user asked a similar question. Have a look at what I mention and let me know if you have any other questions.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I have accidentally clicked the "dropbox plus" Trial. I have cancelled the trial immediately, after realizing it. My account is downgraded to basic 2GB capacity. My previous capacity earned though referral had lost. how i could retrieve my previous capacity storage.
Hi @Subha, how are you today?
I've merged your post under this thread, just to keep all the similar questions here. Feel free to have a look at what my colleague mentioned here.
Is it possible that you were using a promo code that ended?
Keep me posted, I'd love to know what your plan page reports. Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!