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Can I downgrade my account and keep my bonus space?

Can I downgrade my account and keep my bonus space?

Noah Spurrier
Explorer | Level 3

I have a "Dropbox Basic" account with bonus space "Granted by Dropboxer". I want to upgrade my account to "Business". If I ever decide to not renew my "Business" account and downgrade back to a "Basic" account will I lose my bonus space?

12 Replies 12

Megan
Dropbox Staff

Hi @martinsjus, let's see what we can find on this! 

 

I moved your post here, where another user asked a similar question. Have a look at what I mention and let me know if you have any other questions. 

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Subha
New member | Level 2

I have accidentally clicked the "dropbox plus" Trial. I have cancelled the trial immediately, after realizing it. My account is downgraded to basic 2GB capacity. My previous capacity earned though referral had lost. how i could retrieve my previous capacity storage.  

Megan
Dropbox Staff

Hi @Subha, how are you today? 

 

I've merged your post under this thread, just to keep all the similar questions here. Feel free to have a look at what my colleague mentioned here

 

Is it possible that you were using a promo code that ended? 

 

Keep me posted, I'd love to know what your plan page reports. Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    martinsjus New member | Level 2
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