How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Stephen Konrad]

Hi there I have been charged £200 today for drop box I do not use drip box and I would like to delete it. It has took money out that I don it have. How do I reclaim?

[Megan]

Hey @stephen Konrad, how are you today? 

I just sent you an email, in order for us to have a closer look into this. Reply back as soon as possible, and we'll take it from there.

Thanks a bunch!

[plh]

I no longer use the drop as a significant part of my job. I got a message from dropbox saying that my credit card for payment was about expired and I didn't notice the billing date. Yet, I was charged the annual fee on 11/19, and I downgraded my account to free. In this case, can I still get the full refund as it's only three days since they posted the payment? Thank you. 

[Rich]

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@plh wrote:

... I didn't notice the billing date. Yet, I was charged the annual fee on 11/19 ... can I still get the full refund as it's only three days since they posted the payment?

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You can try contacting Support, but typically Dropbox does not offer refunds.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[Richard H.44]

Could the Linux users have a refund, please? I know Dropbox's other services provide a lot of value, but I do not use them. I only use(d) Dropbox to sync between my Linux desktop and laptop. I completely understand if Linux users are not a Dropbox priority, but I would like a refund if I cannot use the service I bought.

[TraceyW]

Has anyone been able to secure a refund for wrongly being charged each month for a free Basic plan

[Nancy]

Hi @TraceyW, and welcome aboard the forum!

If there are recurring charges, it means that there’s a paid subscription. If you log in to your Dropbox account and you see that you’re on a Basic plan, then it’s quite possible that there’s another paid account linked to a different email address. 

Can you please clarify if the charges you keep receiving are in-app (either from Google Play or iTunes) or direct Dropbox ones? 

Please let me know and we’ll check this further.

[TraceyW]

I cant see how there could be another paid account as I have only ever opened this one. I only joined in Nov 2020 as it was the only way to access pictures purchased form a photographer. This is all I have ever used Dropbox for and when I logged in can see I am on the free Basic plan and have used 1.1MB.

[TraceyW]

I have sent a request to the support team and have received an email with a ticket number

[Walter]

Hey @TraceyW, sorry to jump in here, but could you share your ticket ID so that we can locate it in our system?