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Re: Anniversary date changes

Can I renew my subscription 7 days earlier?

MW07
Explorer | Level 3
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Hi, just wondering if it is possible to change the renewal/anniversary date - so its 7 days earlier?

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
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Welcome to the Community, @MW07

 

Can you clarify what’s your current plan, as shown here?

 

If you’re on a personal subscription (Plus/Professional/Family/Essentials), and not on a Business team, I’m afraid it’s not possible to renew earlier than your set renewal date. 

 

Hope this helps a bit.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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4 Replies 4

Nancy
Dropbox Staff
Go to solution

Welcome to the Community, @MW07

 

Can you clarify what’s your current plan, as shown here?

 

If you’re on a personal subscription (Plus/Professional/Family/Essentials), and not on a Business team, I’m afraid it’s not possible to renew earlier than your set renewal date. 

 

Hope this helps a bit.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

MW07
Explorer | Level 3
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Thanks Nancy.
Current plan is the Family membership. Based on your feedback, it seems that no changes to the renewal date can be made.
I read somewhere that you can cancel your subscription and then join up again, but I would be concerned about losing data so this is not ideal.
Many thanks, Mark

Nancy
Dropbox Staff
Go to solution

Hey Mark! What you read is true indeed and you could do this as a workaround. 

 

You can check this Help Center article for more details on what would happen exactly in that scenario.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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MW07
Explorer | Level 3
Go to solution

Thanks Nancy!

Need more support?