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Can't Login, Need Refund

Can't Login, Need Refund

jjmohr06
New member | Level 2

Was hoping to get some help! I had a subscription through my last company for Dropbox, which I have not been at for over a year now. I noticed a credit card statement for my annual subscription, as it was tied to my credit card and I honestly forgot about it as it automatically renews.

 

I cannot login to my account as it sends a 6-digit code to my old email address, which I do not have access too. I need to figure out how I can get a refund and cancel my subscription if I can't login? 

2 Replies 2

Jay
Dropbox Staff

Hi @jjmohr06, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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jjmohr06
New member | Level 2

Thank you for your help. I did the steps requested and just submitted.

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    jjmohr06 New member | Level 2
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    Jay Dropbox Staff
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