Can't Seem To Cancel My Pro Trial

[Billy Retro]

My Professional Trial ends on July 13th, and I'm trying to downgrade back to basic, but when I go into Settings/Plan, there is no option to downgrade the plan.  I don't want to be charged for the professional plan, how do I fix this?  Someone help please!!

[Hannah]

Hey @Billy Retro, thanks for reaching out to our Community.

Is it possible that you're signed into a different account than the one you used for the trial? 

Any other email addresses that you could have used for a second Dropbox account maybe?

Which plan do you see in the plan tab of your account settings?

Let me know what you find.

[Billy Retro]

Hi Hannah,

You're right, I had a second account.  All good now, thanks for the help!

[Hannah]

That's perfect, happy to see we figured this out, Billy!

If you have any more questions, make sure to give us a shout.

Have a great rest of your day! 🙂