Can't Upgrade account- Technical issue with Puzzle Verification

[morganporter]

I have been trying for 3.5 hours to update my account because I am out of space. There is a puzzle recaptcha that asks 16 puzzles with counting dice. Every time I get through the puzzle the website freezes.  I have tried everything. Clear cache, incognito browser, Microsoft Edge (This new reCAPTCHA has broken your site on Edge. You need to do a QA). I just want to give someone my money so I can access my files. The chat widget help desk couldn't troubleshoot and recommended I submit an email.  

[Megan]

Hi @morganporter, welcome to our Community! 

Do you notice the same behavior in all browsers? 

Also, do you use a computer when trying to upgrade your account or your phone? 

Let me know, and we'll take care of this.

[chloej]

Hi 

Can I please get assistance with this too?

I have tried to complete several times. Made an accident on the last puzzle then it asked me to do 14 again!

I just want to upgrade my account.

Can someone please contact me to verify another way? 

So frustrating! 

[Megan]

Hey there, @chloej, welcome to our Community! 

Due to privacy reasons, we wouldn't be able to upgrade your account on our end. 

However, can you also try upgrading using a different browser and an incognito mode? 

Let me know how it turns out.

[morganporter]

Yes, I tried on all browsers and had the same issue. I was able to subscribe to Dropbox through the Google Play store on my cell phone without completing the 16 puzzles.