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Can't access my account to delete the payment linked to it.

Can't access my account to delete the payment linked to it.

J2is
Explorer | Level 4

I have a paid Dropbox plan on an email address I've deleted.
I can't access my email to get the confirmation code to log me into Dropbox.

I'm trying to cancel my subscription and delete my account.

I can't contact support as I don't have access to my paid plan.

My bank can't cancel the payment as my card is linked but it's not a direct debit.

13 Replies 13

poojaSumo
New member | Level 2

Hi Megan, I am experiencing the same issue. I've raised a text too and here's the ticket number. Can you please help. 

 

Thanks

 

Ticket #23339846: Dropbot Support Chat

Megan
Dropbox Staff

Hey @poojaSumo, thanks for posting here! 

 

I was able to locate your ticket number, and respond back to you. Keep in mind that my response was on a different ticket that you've had created, since the one you provided above, was automatically spammed. 

 

I'll be happy to see you there, cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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dkerr
New member | Level 2

This is not resolved. I am experiencing the same issue. The billing page on the help pages helps me identify which account charges are coming from, but I still have no access to that email.

How on earth is one to solve this problem? Mailing a physical form to close out my account seems to be the only recourse.

This is straight-up fraudulent business practice, making unsubscribing so difficult. And not providing ANY support.

Jay
Dropbox Staff

Hi @dkerr, you can contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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  • User avatar
    Jay Dropbox Staff
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    dkerr New member | Level 2
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    Megan Dropbox Staff
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    poojaSumo New member | Level 2
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    Walter Dropbox Staff
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