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Can't cancel free trial

Can't cancel free trial

Red Gerran
Helpful | Level 5
Go to solution

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:

 

Capture.JPG

The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me:

 

Capture2.JPG

As you can see, it doesn't mention a free trial anywhere, but it shows 3TB of space, which implies that I'm being charged for the service with no way of canceling. I've tried looking for phone support, but apparently you need to pay to speak with someone over the phone. I'm afraid I might have to cancel my credit card. Does anyone have any answers?

93 Replies 93

Ashish B
New member | Level 2

I have an email saying I will be charged if I don't cancel the trial plan. And I cannot unsubscribe the plan from the settings or plan tab. I want to cancel my plan before I get charged!!!!!

Hannah
Dropbox Staff

Hey @Ashish B, thanks for reaching out to us.

 

I moved your post to this thread, which is relevant to your issue, to keep things more tidy, I hope that's okay.

 

About your issue, do you remember how you started this trial in the first place?

 

Was it directly from our website or from the Dropbox app on your mobile device?

 

If it was created from the Dropbox app, you'll need to follow these steps to cancel it.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Ashish B
New member | Level 2

I started the account from my laptop, and now I don't have the option of canceling the trial period. 

Hannah
Dropbox Staff

Hey @Ashish B, is the email address you received the email about the trial the same as the one you see when you go to your account settings here?

 

And do you see that you're on a trial on the Plan page of your account settings?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Ashish B New member | Level 2
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