Can't cancel free trial

[Red Gerran]

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:

The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me:

As you can see, it doesn't mention a free trial anywhere, but it shows 3TB of space, which implies that I'm being charged for the service with no way of canceling. I've tried looking for phone support, but apparently you need to pay to speak with someone over the phone. I'm afraid I might have to cancel my credit card. Does anyone have any answers?

[arnoaldoori]

yes, that could help

[Jay]

Hi @arnoaldoori, I've sent you an email, please could you reply to it as soon as possible!

[cccofre]

Hi, I had the same problem. I saw this post so thought that meant my account was cancelled, but now i was just charged by dropbox! What happened?

[Jay]

Hi @cccofre, if this is the case, I'd recommend getting in contact with the support team directly for them to assist you regarding this matter.

[Red Gerran]

@Walter I was just charged for a membership that you said was cancelled. Seeing as how you yourself have mentioned that the membership was cancelled, I would like to receive a refund in full and a guarantee that I will not be charged in the future.

[arnoaldoori]

this system is pure madness.

jay downgraded my free trial  to a free basic subscription.

after that i finally could delete my account.

lets see..

[Jay]

Hi @Red Gerran, could you contact the support team when you get a chance to look into this matter further?

[Red Gerran]

I have done this. There is nobody who I can contact directly other than the chatbot, who has been less than helpful.

[Jay]

Since you're on a paid plan, you should have had the option for live chat or email support.

Do you have the ticket number you received from the automated email response from the chatbot?

[Red Gerran]

Yes. I have a ticket number, but when I give it to chatbot, it tells me that I need to upgrade my account in order to speak to someone.