Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:
The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me:
As you can see, it doesn't mention a free trial anywhere, but it shows 3TB of space, which implies that I'm being charged for the service with no way of canceling. I've tried looking for phone support, but apparently you need to pay to speak with someone over the phone. I'm afraid I might have to cancel my credit card. Does anyone have any answers?
What is the ticket number you received so I can locate in on my end?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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21430135
Thanks for the info, I can see the ticket has been forwarded to the appropriate team. They'll be looking into this matter and will get back to you via email.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I appreciate your help.
Yes I tried that and only got a stupid chatbot who could not understand my question. I have been trying to get a real person to talk to me and have been unable
I am having the exact same issue as described. None of the options suggested are present and I can't find anything anywhere to cancel my subscription (they took my credit card information so I know they will bill me shortly) - nor does it seem possible to contact anyone (the chat bot just feeds me the same information from the community help).
I would really appreciate someone helping me to cancel this trial.
Hey @elizabeth13, sorry to hear about this.
Can you please clarify if you started the trial on our website or if it was through the app store on a mobile device?
Also, what exactly is reported in your plan tab at the moment?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi Walter
Sorry it took me so long to respond, I was away on holiday and not at my computer.
A client sent some files that required dropbox so I created an account through the website using a computer and was required to give my credit card info. As soon as I accessed the client's files, I wanted to cancel my subscription because a) it was on my personal card b) my company has no need for dropbox. But there is nowhere to cancel my subscription (it was a free 30 day trial with billing automatically starting).
Honestly I would now not use dropbox for two reasons: 1) the total lack of customer service - a person who will address my issue directly and efficiently 2) the absolute statement that no refunds will be issued!
Dropbox gives me no direct simple means (as every other site does) of canceling my subscription - and no way of resolving the issue. I have wasted my time (which is also money) and have little faith in this dropbox communication method. If it doesn't work, my next step may be to contact the credit card company and refuse payment if dropbox starts the automatic billing.
This is what my plan tab looks like.
I hope you are able to resolve this issue for me - thank you.
Hi @elizabeth13, it looks like you're on a Basic plan with no trial, meaning you haven't entered any card details here.
Did you instead upgrade via the Dropbox mobile app? Do you see any payments or invoice sin this page?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!