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Re: Can't cancel my subscription

Can't cancel my subscription

patolivier302
Explorer | Level 3
Go to solution

Have done everything asked of me in trying to cancel this subscription....nothing has worked.    Subscription ends today and i don't want to be charged for something i want stopped.    HELP,,,,,pat o

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @patolivier302, happy Monday!

 

Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?

 

If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go. 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

10 Replies 10

Jay
Dropbox Staff
Go to solution

Hi @patolivier302, thanks for bringing this to our attention.

 

What plan do you see according to this page?

 

Are there any payments or receipts on the account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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patolivier302
Explorer | Level 3
Go to solution

Drop plus is lite up....

patolivier302
Explorer | Level 3
Go to solution

no payments or receipts on account

 

patolivier302
Explorer | Level 3
Go to solution

i still need help with this issue.  nothing has been charged to my credit card.  Thank goodness.  but i don't know what that means.  Account downgraded to the free basic and somehow trial subscription ended.  I just don't know what is going on.   

Hannah
Dropbox Staff
Go to solution

Hey @patolivier302, happy Monday!

 

Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?

 

If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go. 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

patolivier302
Explorer | Level 3
Go to solution

thanks.   I am now in BASIC.  Yea.   po

Hannah
Dropbox Staff
Go to solution

Happy to see that this is resolved, Pat!

 

If you need anything else, make sure to let us know.

 

Have a great rest of your week!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Bob J.6
New member | Level 2
Go to solution

Trying to cancel the subscription. I've gone through the steps under Cancel Your Subscription but the system has me in a loop of Not Recognizing My Password. I need to speak via phone to a live person. What is the phone number. Mine is ... My email is [removed per Community Guidelines]. Thanks.

Bob J.6
New member | Level 2
Go to solution

It shows that I am in the Basic Plan with 2GB's. How do I cancel that? Thanks.

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