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Re: Can't pay my bill for subscription for a company account - my card expired

Can't pay my bill for subscription for a company account - my card expired

Diane12
Helpful | Level 6

My credit card didn't auto-pay my account.  It expired on Monday, the system will not let me pay.  I have reached out through chat, email and phone and have had my problem escalated to the advanced support team 3 days ago and still have no resolve.  

 

So far I have talked to: Allen, Phil, Colton, Stephanie, Jennifer and Claudia.  

 

I am worried that my team is going to get locked out at any moment and I don't feel like anyone at Dropbox has a since of urgency.  

1 Accepted Solution

Accepted Solutions

Diane12
Helpful | Level 6

I got an email on Saturday with a reminder, and I was able to pay.  It was so much stress going a week thinking I might let my company down.  I saw so many we lost everything threads that I didn't sleep for a week.  

View solution in original post

6 Replies 6

Hannah
Dropbox Staff

Hey @Diane12, thanks for reaching out to our Community.

 

Can you please send me the ticket number of the communication that was escalated to our specialists, so we can check it out?

 

Thanks in advance.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Diane12
Helpful | Level 6

I will post and let everyone know when this is resolved!

Hannah
Dropbox Staff

Thanks for the ticket number, Diane.

 

I passed your comments along and raised the priority of your ticket, so a member of our team will be getting back to you the soonest possible.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Diane12
Helpful | Level 6

I am now at 5 days from my first contact with Dropbox, with no resolution. 

Diane12
Helpful | Level 6

I got an email on Saturday with a reminder, and I was able to pay.  It was so much stress going a week thinking I might let my company down.  I saw so many we lost everything threads that I didn't sleep for a week.  

Need more support?