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Re: Dropbox 100GB promotional offer didn't activate for HP laptop

Can't redeem HP 100GB offer

ElCoquero
Explorer | Level 3

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did I get any other message regarding the matter.

36 Replies 36

Megan
Dropbox Staff
Hi @parthade, how are you today? 

I just reached out to you via email, in order for us to have a closer look into this. 

Reply back to me, and we'll take it from there.

Enjoy your week!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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amita74
Explorer | Level 3

Hi,

 

I got a brand new out of the box HP Laptop.

This computer is supposed to come with 100GB of Dropbox space for 1 year.

When starting the "My HP" app on the  new computer I got a message confirming that I am eligible to get 100GB of Dropbox space and directing me to activate it. I started the process and preinstalled Dropbox App started asking me to either register or sign in into an existing Dropbox account - which I did.

According to this page it can be applied on new or existing account.

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

I tried to activate the promotion and was requested to enter account password, then 2 step verification code for my account, but there was no place to enter the 2 step verification code.

After several tries, I decided to cancel the 2 step verification on my account and finally I got success indication on activating the 100GB to my account.

 

Sadly, even though the 100GB promotion was successfully activated on my account (according to the message that I got), my account is actually still limited to 7.5GB, instead of expected increased size by +100GB to 107.5GB.

 

Notes:

1. There was no active promotion on my Dropbox account when I started to activate the 100GB promotion that came with the HP computer.

2. The HP computer is brand new. not second hand and not refurbished.

3. The computer came preinstalled with Dropbox. I did not re-install it. I used the preinstalled Dropbox app in order to activate the promotion.

4. After getting the "success" indication the Dropbox promotion is no longer available on my HP Smart application. Before that the promotion was there.

5. Since I had my Drobox account setting to work using 2-step authentication, when trying to activate the Dropbox promotion I faced problems due to a bug in the promotion activation SW by Dropbox. it allows filling the Dropbox account and the Dropbox password, but it then request for the 2 Step Verification code and does not give any text box to enter the requested data. this is a bug in Dropbox that cause me to try to activate the promotion on my account several times. finally I got a success indication but it may may also be the reason for the fact that the promotion was not successfully activated (in contrary with the printed success message).

 

Another note:

After trying to solve a different issue that I had in windows installation of this new computer (related to multiple copies of the same keyboard), an MS agent directed me to reinstall windows using factory default image that was supplied with the laptop. After the computer is reinstalled, "My HP" app is still coming preinstalled but the Dropbox app was not restored and is no longer available on my laptop. It was installed on the laptop before the windows installation was reset and still the promotion did not work. I can download it again, but want to clarify that when the promotion was initially activated, the computer came with Dropbox Preinstalled on it - and at this time I was still unable to activate the promotion that I was entitled to get.

 

Please help, I spent way too much time on trying to activate the promotion that came with the laptop without success.

Thanks,

Amit.

 

Megan
Dropbox Staff
Hi @amita74, happy Thursday! 

I just sent you an email so that we can look into this further!

Reply back to me, and we'll take it from there.

Thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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mikeancajas
New member | Level 2

I have the same issue, but am trying to find it. Can someone help me with this as well?

Hannah
Dropbox Staff
Hey @mikeancajas, thanks for the nudge here.

Can you double-check the steps to redeem the promotional space here, to make sure you've followed them?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Dhiren1
Explorer | Level 3

Hi there I cant Register My HP 100 gb Space I registered it but its on my apps

Hannah
Dropbox Staff
Hey @Dhiren1, thanks for reaching out today.

I moved your post to this thread, which is relevant, I hope that's okay.

Can you check if you've followed the correct steps to redeem the space, outlined in this article?

Let me know and we'll take it from there.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Dhiren1
Explorer | Level 3

Yes i did and it connected to myhp but i didnt recieved 100 gb 

Megan
Dropbox Staff

Hey @Dhiren1, sorry to jump in here! 

 

Would it be okay for me to reach out via email, in order for us to have a closer look as to why this might be happening? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Dhiren1
Explorer | Level 3

Sure

Need more support?