Can't redeem HP 100GB offer

[ElCoquero]

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did I get any other message regarding the matter.

[Jay]

Hi @ElCoquero, thanks for messaging today!

Are you using a new or pre-existing Dropbox account to add this quota?

Have you previously used an HP promotion on your Dropbox account?

This will help me to assist further!

[ElCoquero]

Hello @Jay, thanks for answering in such a short notice!

My account is not new, however I don't think I have used the HP promotion code before somehow.

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[ElCoquero]

Yes, please.

[Jay]

Thanks, I've sent you an email, please could you reply to it when you get a chance!

[SeraphAngel]

Hello,

I am having the same problem after purchasing a new HP laptop. I saw the promotion in the myHP app, so I logged in to my Dropbox account to apply the promotion, but it does not appear to have been applied to my account.

[Megan]

Hi @SeraphAngel, I'd be happy to help!

Would it be okay for me to reach out to you via email, in order for us to investigate this closely? 

Keep me posted!

[karissac]

Hello, I am also having this problem. I just got my new HP computer on 12/24 and created a new dropbox account for this offer. But my account still says I only have 2GB of storage.

[SeraphAngel]

Yes, thank you.