Plans and Subscriptions
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I Tried To Upgrade To A $9.99 A Month Pricing, But When I Went To Make A Payment, It Keeps Jumping To $11.99 A Month!!! Any Reason Why This Is Happening!?!? Thanking You In Advance For Whatever Help You Can Give Me!!!!
Eric G. A. Kelly II
Hey @Egakelly! Thanks for posting this on our forum.
Can you send me a screenshot of where you see the monthly pricing for $9.99?
Is there any chance you’re checking the yearly pricing instead? $9.99 is the pricing for each month of the year for Dropbox Plus (so, that would be $119.88 per year in total).
Let me know, if this helps.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Egakelly! Thanks for posting this on our forum.
Can you send me a screenshot of where you see the monthly pricing for $9.99?
Is there any chance you’re checking the yearly pricing instead? $9.99 is the pricing for each month of the year for Dropbox Plus (so, that would be $119.88 per year in total).
Let me know, if this helps.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Entirely my pleasure, Eric! If you need something else, don't hesitate to give me a nudge.
Wishing you happy holidays, as well!
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!