Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I need to update my credit card info, but Dropbox won't let me do this unless I upgrade from my Basic plan to Plus. The option for "current plan" is grayed out, and my only choice is "Try free for 30 days" for Plus. How do I just update my credit card without switching to Plus?
You only need to update your card if you are a paying user. So, if you being told you are on a Basic plan the account you are logged in on is not a paid one. That means if you are paying its for a different account
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You only need to update your card if you are a paying user. So, if you being told you are on a Basic plan the account you are logged in on is not a paid one. That means if you are paying its for a different account
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Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Yes @kukicana13 you can stay on the free plan as long as you want - and as long as you stay within the parameters of that (ie. quota etc.)
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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