Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi:
We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work (we assume it is because the expiration date changed and it was never updated on the account but since the card number is the same it can still be charged). We need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward.
Sure thing @1234567b2 - you've got ![]()
At your convenience, please have a look at your inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hey @studiobaron, sorry to hear you're having issues with this.
Can you please clarify what plan you are on at the moment? Also, did you upgrade through our website directly in the first place or was it through the app store on a mobile device perhaps?
This will help us assist further.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi @studiobaron, just for clarificatoin, have you done a search with the card lookup tool to locate which account the payment was made to?
According to your bank statement, was the charge made by Dropbox, iTunes or Google Play?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @Bjames, thanks for the nudge here and sorry to see you're having trouble.
How did you pay for this subscription, was it through a credit card or through iTunes/Google Play?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
My debit card/bank account was used for a basic monthly subscription without my permission or knowledge. I do not need the prescription or want it. I am not working. This is a violation that I want corrected immediately. Please take care of this on your end ASAP. contact me at [removed per the Community's Guidelines] Barbata J
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!