Cancel dropbox account

[carolinelambrechts]

I want to cancel my Dropbox account, but the emailaddress that is linked to the account is no longer active. 

What should i do? 

[Rich]

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@carolinelambrechts wrote:

I want to cancel my Dropbox account, but the emailaddress that is linked to the account is no longer active.

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Is it a paid account? If so, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

If it's not a paid account, you can just ignore the account and it will automatically be deleted after a year of no activity.

[Nancy]

Hi @carolinelambrechts, and sorry to jump in here. 

Can you also clarify whether your Dropbox account was upgraded via the Play Store/App Store on your mobile device or directly via the Dropbox website?