cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancel subscription for account I can't access

Cancel subscription for account I can't access

emmsheridan
New member | Level 2

Hi there,

 

I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password, but when i try to send in, it is sending a verification email to my old work email address. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? 

32 Replies 32

Hannah
Dropbox Staff

Although I understand where you're coming from, unfortunately, proof of payment does not equal proof of ownership in this case. 

 

Only access to the email proves that someone is the owner of an account.

 

However, would you like us to send you an email to the address associated with your Community profiles here, so we can investigate each of your cases further?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Simina1
Helpful | Level 6

Yes send me an email to [removed per Community Guidelines]

Lostinthewilderness
Helpful | Level 6
There’s a simple solution to that. Send a message to that account and request a reply within 30 days asking for confirmation of payment process. If there’s no reply change the account to a basic account or delete the account.

Sure, go ahead send an email to this account.

Nancy
Dropbox Staff

Hey @Simina1 and @Lostinthewilderness! I’ve sent two emails to each one of you. Please check them and reply back to me, when you get the chance.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Lostinthewilderness
Helpful | Level 6
Hi Nancy,

I’ve replied back with details of the email account that I can’t access. I can give you date and details of the emails that Dropbox sent to that email account.

Thanks

Megan
Dropbox Staff

Hey @Lostinthewilderness,, I checked, and Nancy has indeed received your message. 

 

Hold tight, and she'll get back to you as soon as possible with more info. Thank you! :smiling_face_with_sunglasses:


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Simina1
Helpful | Level 6

I received an email and confirmed it! What next?

Yasserrrrrrrrr
New member | Level 2
I have te same problem. This is the
Ticket #23285283

The mail I am receiving is asking me to log in but that is not possible! Please help.

Lostinthewilderness
Helpful | Level 6
Still waiting for a response despite providing my payment details and a screencapture of my bank statement.

Apparently my account can’t be located!

Rgdamian
Explorer | Level 3
I am in a similar situation and cannot cancel my account. I have already been charged for one year that I did not access the account and the second year is coming up. Please help, support team!
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    RC50 Explorer | Level 3
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?