Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password, but when i try to send in, it is sending a verification email to my old work email address. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?
Although I understand where you're coming from, unfortunately, proof of payment does not equal proof of ownership in this case.
Only access to the email proves that someone is the owner of an account.
However, would you like us to send you an email to the address associated with your Community profiles here, so we can investigate each of your cases further?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Yes send me an email to [removed per Community Guidelines]
Hey @Simina1 and @Lostinthewilderness! I’ve sent two emails to each one of you. Please check them and reply back to me, when you get the chance.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Lostinthewilderness,, I checked, and Nancy has indeed received your message.
Hold tight, and she'll get back to you as soon as possible with more info. Thank you! ![]()
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I received an email and confirmed it! What next?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!