Plans and Subscriptions
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Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password, but when i try to send in, it is sending a verification email to my old work email address. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?
Hi there, @Rgdamian, I'd be happy to help!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Rgdamian! Can you please double check your personal email address again, along with its spam folder, and let me know if you still can’t see a ticket number?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Rgdamian, just wanted to clarify something; when filling out the form, in the "I want to look up information related to:" section, make sure to choose "other" and then add an email address you can actually access.
Let me know how that goes and if you get the ticket number this time.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the ticket number, @Rgdamian!
I have passed your comments along and raised the priority of your ticket.
I can also see that a member of our team is already assisting you, so if you need anything else, let us know!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Can someone please help me as i have 2 old accounts with work e mails i can no longer access and I'm being charged £100 a year and have no way of cancelling. I can't seem to find anyway of calling or e mailing to get this resolved
Thanks
Rachel
I am hugely frustrated at the lack of support from Dropbox who are happily taking money from me from an account I have not had access to for 2+ years. There is no one to call or e mail and all other community and support centers do not offer the help. I do not have access to the e mail. I do not know the password. I am discussing with my bank tomorrow to follow up with these fraudulent withdrawals
Someone from Dropbox please contact me
@RC50 wrote:
There is no one to call or e mail and all other community and support centers do not offer the help. I do not have access to the e mail. I do not know the password.
You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!