Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password, but when i try to send in, it is sending a verification email to my old work email address. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?
Hey @RC50, did you use a private browsing/incognito window like Rich suggested?
If not, please do so and in the "I want to look up information related to:" box, choose "other" and type in an email address you can access, fill out the rest of the form and submit the request.
Let us know when you have your ticket number.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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