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Cancel subscription for account I can't access

Cancel subscription for account I can't access

emmsheridan
New member | Level 2

Hi there,

 

I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password, but when i try to send in, it is sending a verification email to my old work email address. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? 

32 Replies 32

RC50
Explorer | Level 3
Hi

Thanks for your help but nothing on that page is helpful. The first thing it asks me to do is sign in which I can’t as I don’t know the password. The second thing is a credit card checking tool which doesn’t work as my bank reference is only 10 digits so back to square one

RC50
Explorer | Level 3
Maybe Dropbox staff can respond too….

Hannah
Dropbox Staff

Hey @RC50, did you use a private browsing/incognito window like Rich suggested?

 

If not, please do so and in the "I want to look up information related to:" box, choose "other" and type in an email address you can access, fill out the rest of the form and submit the request.

 

Let us know when you have your ticket number.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    RC50 Explorer | Level 3
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    Rich Super User II
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