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Cancel subscription that I no longer have access to

Cancel subscription that I no longer have access to

mladams
New member | Level 2
I need some help cancelling an account that I am no longer able to login to. I have been being billed yearly for a premium subscription but I no longer have access to the email it is associated with and therefor can’t log in to cancel the subscription
20 Replies 20

lpepicelli
New member | Level 2

My husband and I are having the same issue.  He signed up for dropbox with a company email address.  That company is now closed and nonexistent so he cannot use that email address to login in order to cancel and we were just charged a few days ago.  How do we cancel?

Nancy
Dropbox Staff

Hey @lpepicelli

 

Does your husband remember the password of that Dropbox account perhaps? If yes, he may be able to sign in to the account, even if the email address has been deactivated. 

 

Let me know if that works.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Jdcanes1
New member | Level 2
How do I make sure my account is cancelled?

Rich
Super User II

@Jdcanes1 wrote:
How do I make sure my account is cancelled?

Are you talking about cancelling your subscription, or deleting your entire account?

 

You can see what plan you're on by going to your Plan page. If it says you're on Basic, that's a free account. If it says anything else, those are paid plans. The Plan page will also tell you what billing period you're on, and it offers an option to cancel a subscription at the bottom of the page.

DSK1969
Explorer | Level 3

I cannot cancel my account, and I keep getting charged for an account not being used.  HELP This also may be an account with an email that is no longer active.

DSK1969
Explorer | Level 3

I also may have an additional dropbox with an old email that is no longer active.  How can I cancel it?

 

Megan
Dropbox Staff

Hi @DSK1969, let's jump right into this! 

 

If you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

 

Let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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DSK1969
Explorer | Level 3

My husband wasn't involved in the use of that dropbox because it was associated with my last job. I have since moved on to another job. 

 

You can reach out to me via email [email removed as per Community Guidelines]

 

Thank You, 

Debra

Megan
Dropbox Staff

Hey @DSK1969, I just sent you an email, I'll see you there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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kellynguyen
New member | Level 2

I'm trying to cancel Dropbox charges that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work. Please advise.

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    Rich Super User II
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