Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
My husband and I are having the same issue. He signed up for dropbox with a company email address. That company is now closed and nonexistent so he cannot use that email address to login in order to cancel and we were just charged a few days ago. How do we cancel?
Hey @lpepicelli!
Does your husband remember the password of that Dropbox account perhaps? If yes, he may be able to sign in to the account, even if the email address has been deactivated.
Let me know if that works.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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@Jdcanes1 wrote:
How do I make sure my account is cancelled?
Are you talking about cancelling your subscription, or deleting your entire account?
You can see what plan you're on by going to your Plan page. If it says you're on Basic, that's a free account. If it says anything else, those are paid plans. The Plan page will also tell you what billing period you're on, and it offers an option to cancel a subscription at the bottom of the page.
I cannot cancel my account, and I keep getting charged for an account not being used. HELP This also may be an account with an email that is no longer active.
I also may have an additional dropbox with an old email that is no longer active. How can I cancel it?
Hi @DSK1969, let's jump right into this!
If you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?
Let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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My husband wasn't involved in the use of that dropbox because it was associated with my last job. I have since moved on to another job.
You can reach out to me via email [email removed as per Community Guidelines]
Thank You,
Debra
Hey @DSK1969, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I'm trying to cancel Dropbox charges that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work. Please advise.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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