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Cancel subscription that I no longer have access to

Cancel subscription that I no longer have access to

mladams
New member | Level 2
I need some help cancelling an account that I am no longer able to login to. I have been being billed yearly for a premium subscription but I no longer have access to the email it is associated with and therefor can’t log in to cancel the subscription
20 Replies 20

Rich
Super User II

@kellynguyen wrote:

I'm trying to cancel Dropbox charges that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it.


  • You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

    https://www.dropbox.com/support/billing-issues
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    Rich Super User II
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    kellynguyen New member | Level 2
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    Megan Dropbox Staff
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    DSK1969 Explorer | Level 3
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